Privacy Policy

This Privacy Policy explains how Andaman Home Service (operated by Andaman Home) collects, uses, discloses, and protects your personal data in accordance with Thailand's Personal Data Protection Act (PDPA).

• Account data: name, email, phone, password (hashed), user role
• Profile data: photo, bio, service areas, working schedule, contact channels, starting price
• Service data: requests, job details, appointments, uploaded photos, reviews
• Provider documents: ID card, bank book, driving licence (for verification)
• Technical data: IP address, browser type, cookies, system logs

• Create and manage user accounts
• Connect customers with providers and process service requests
• Verify provider identity and trustworthiness
• Send notifications about requests, bookings, and system updates
• Improve platform security and user experience
• Comply with legal obligations

We process data based on (1) contract performance, (2) consent (e.g. accepting terms and this policy), (3) legitimate interests in securing the platform, and (4) legal obligations.

We may share necessary data with relevant customers/providers, hosting and infrastructure providers, or authorities when required by law. We do not sell your personal data to third parties.

We retain data as long as needed for the purposes above or as required by law, then delete or anonymize it.

You may request access, correction, deletion, restriction, objection, or portability (as applicable under law), and withdraw consent by contacting us. We will respond within statutory timelines.

We use cookies and similar technologies for login sessions, preferences, and usage analysis. You may adjust browser settings to refuse some cookies, which may affect certain features.

We apply appropriate technical and organizational measures such as password hashing, access controls, and backups to protect against unauthorized access or disclosure.

The platform is not intended for users under 18 without parental consent.

We may update this policy from time to time. The latest version will be shown on this page with the update date.

For privacy enquiries, please contact us via the Andaman Home Service contact page.